Operations Manager


Job title: Operations Manager

Purpose of the job: to provide TTPi with the necessary support to ensure all general business operations are implemented.

Location: Ingenuity Centre, The University of Nottingham Innovation Park

Closing date: Thursday 27th August 2020, 5pm

Reporting to : TTPi directors

Salary: £ 24-27kpa pro-rata depending on experience


Accountable for the following day to day tasks:

  • Managing grant funding claims (innovate, MICRA, APC) and associated supporting documentation.
  • Implementing, refining and managing Innovate and any other project audit processes.
  • Performing and/or directing business operations within the Xero management software, e.g. invoicing, quotations, reconciliation, purchase orders, project tracking etc.
  • Managing suppliers (placing purchase orders, tracking supplies) and customers, especially non-EU including, shipping, customs tracking and HSS codes, taxation tracking, managing evidence to support zero-rated VAT transactions.
  • Personnel management: absence management, project resource allocation, performance management
  • General operations management and business management, identification, and implementation of process improvements.
  • Setting up and maintaining quality management systems, with attention to ISO9001
  • Participating in audits (ISO and internal)
  • Any other reasonable task required by the company.
  • Managing the HMRC Services agent online portal.

Skills/Experience: (‘E’ it’s essential and ‘D’ is desirable):

  • Previous experience in a similar role is essential
  • Excellent written and spoken English
  • Proficient in Xero and IT fluent (‘E’)
  • Accountancy skills (‘D’)
  • Experience in dealing with NDA’s, commercial contracts (‘D’)
  • Job/project costing and Quote development (‘E’)


  • Warm outgoing personality
  • Enthusiastic about customers and their needs
  • Willing to learn new things
  • The confidence to ask questions and say “sorry I don’t know, but I know who to ask”

Required Behaviour:

  • Team Focus – You put the needs of the team first, before your own needs and drive to achieve the goals of the department.
  • Creativity and innovation – Possessing a passion for driving continuous improvement by spotting opportunities and seeking the views of others
  • Keeping Commitments – You demonstrate a can-do attitude and you drive to complete tasks and projects and report that they are completed, even when other opportunities arise which appear to be more interesting.
  • Learning, Teaching and Sharing – You share what you know with others and seek to learn more from the others

How to apply:

Please apply with a cover letter, attaching your CV in Word or PDF formats, to [email protected] by 5pm on Thursday 27th August 2020